Service Hub Resources
Your Service Hub Reference Guide
Tickets, the knowledge base, feedback surveys, and the automations behind great customer support — linked straight to HubSpot's own documentation.
A working reference for everyday Service Hub questions — organized by the part of the tool you're in, with links straight to HubSpot's own how-to documentation.
1. Paid Users
3. Knowledge Base
- Import knowledge base articles
- Create and customize knowledge base articles
- Organize your knowledge base articles categories and tags
- Add a support form to your knowledge base
- Customize your knowledge base template
- Change the URL of your article
- Set up single sign-on (SSO) to make your knowledge base private
- Archive your content
5. Customer Portal
7. Reports & Dashboards
HubSpot Academy: Service Hub
Short lessons if you'd rather watch than read.
Looking for something not listed here? Browse HubSpot's full Service Hub knowledge base.
Want a walkthrough instead of a search bar?
Our team lives in Service Hub every day — bring us the question and we'll bring the fix.